I’ve been working for Weight Watchers for just over three months now, and realize I haven’t mentioned it much on the blog lately. It’s been going great and I’ve been working my Tuesday night meeting each week, so it feels good to be developing relationships with some of the members at the meeting and I’m not sure why I don’t talk about it more!
I did a post almost two months ago with Q&A about working for WW that you can find here, and promised a follow-up post a looooong time ago. I’m finally here to deliver – better late than never, right?
In the first Q&A post, I dealt with mostly logistical questions, like training, money, the different roles, etc. This post delves a little deeper into dealing with troubled members and balancing working for WW and following the program. If you have any other questions that I haven’t addressed, feel free to email me or tweet me (ha did I really just type tweet me?).
So let’s get into it, shall we?
1.) How do you deal with telling people they gained weight?
People obviously come to Weight Watchers to LOSE weight, so telling people they’ve gained is definitely one of the harder parts. At Weight Watchers, we are encouraged to (in a library voice) tell the person weighing in how much they’ve gained or lost, but NEVER say the actual weight out loud, which I think is important.
When someone gains, i usually tell them they’ve gained quietly and ask if that’s what they expected. If they say yes, then it’s easier because they knew it was coming, and I leave them with a smile and a wish for a better week.
If they say no, they weren’t expecting a gain, I try to help them troubleshoot what the problem might be by asking questions about if they’ve tracked, if they’ve had anything super salty lately, or if there’s anything new they tried this week (in terms of exercise, restaurants, etc). We can usually figure out what the reason is, and when people think back about their week they can usually think of at least one thing they can do better.
My main goal is to have people walk away from the scale feeling positive, even when they’ve had a gain. My favorite way to end a “bad” weigh in is to say, “Well at least it’s a fresh start for this week!”
2.) If people ask “Does WW work? or, in some cases, “WW doesn’t work for me”, how do you handle that?”
I have a shiny WW name plate that says my name plus “I lost 52 (more now) pounds with Weight Watchers in 2010.” I try to remember to wear it at each meeting, so that if people do ask that question I usually just point to my name tag and say it really does (which I do believe!). If people say it doesn’t work for them, I try to take the same approach to the above question and troubleshoot what may be stalling their progress. I will say that most people are very positive about Weight Watchers and there’s not too much negativity from the members, besides being frustrated about a less than stellar weigh in on occasion.
3.) How do you deal with people who are frustrated that Weight Watchers is a slower process than some of the “magic solutions” out there?
I usually say “We don’t gain the weight overnight, so we’re not gonna lose it overnight!” When people do get frustrated about “slow” weight loss, I tell them that while it is slower than some of the other programs out there, it is more effective, and more long term. The slower you lose the weight, the more permanent it is because its not just water weight. And of course, I don’t hesitate to tell them that it took me two years, two months, and nine days to lose the weight for me. That usually makes them feel better, but I just try to be understanding and listen when they complain. A lot of the time, the member just wants to vent and doesn’t necessarily want an answer or a solution, so that’s what I’m there for.
4.) Is it hard to work for Weight Watchers while following the program? How do you balance it?
I actually think its GREAT to be following the program while working for them and not a challenge at all. What I should be doing is attending a meeting as a member, and then working my meeting as a worker, but I honestly just don’t have to the time/want to make the time to do that. Following the program myself helps keep it fresh in my head and helps me stay on top of the different ins and outs of the program and better prepares me to answer questions. Sometimes it’s hard because I’m so extraverted and like to talk about myself (let’s be real – I have a blog), so it’s hard sometimes to not want to make it all about me, and I’d say that’s the biggest struggle for me.
5.) How do you feel when WW pushes foods that they sponsor and are processed? Do you feel like you have to support it to?
This is probably one of the hardest things for me. As you probably know from reading my blog, I really try to go more towards unprocessed, whole foods, and most of the WW products are highly processed and not really things that I eat often. When members ask me outright whether I eat the food, I am completely honest with them. A lot of the times though, the members like the convenience of the foods we sell at the meetings, which I respect. My job is not to be preachy or push my views on anyone else, so I help navigate them through the food choices if they have any questions about the products, usually referring to feedback I get from other members since I don’t eat them much myself. I did recently try the WW Cherry Fruitie’s, which are chewy almost like stale gummy bears, which sounds gross but they are actually really delicious. They are filled with sugar alcohols though, so I have to be careful with those or else I’ll have major stomach issues!
What is the wackiest diet you’ve ever tried? Did it work?